Members, if you have questions or need assistance regarding your prescription coverage, please contact Member Services:

Member Services

  • 24/7/365 Member Services: (800) 710-9341
  • Fax: (318) 214-4190
  • Email:

Standard Business Hours

  • Monday-Friday 6:00 AM – 10:00 PM CT
  • Saturday 8:00 AM – 6:00 PM CT
  • Sunday 8:00 AM – 5:00 PM CT


  • Southern Scripts
    411 Bienville St
    Natchitoches, LA 71457

Notice to Members: If you have questions about your pharmacy benefit with Southern Scripts, please complete the form below and a dedicated Member Services Agent will promptly return your inquiry.

To preserve member privacy, please do not use this form to send sensitive health information. Be clear with your question, but do not state personal information such as medications. This form is encrypted.